We honour our word at all times and ensure that we are fair and transparent when dealing with our customers and other stakeholders.
We hold all our customers and other stakeholders in the highest regard and as such we operate in a manner that is reflective of this respect.
We process your transactions with speed, accuracy, care and consistency.
We endeavour to continually improve our product offering and internal processes so as to remain relevant with our customers and compete effectively with our competitors.
We ensure at all times that our customers’ personal information remains private and confidential and are treated with the utmost care they deserve.
We will become a house hold name in Jamaica and the Caribbean while being known for delivering quality loan products and other financial services that empower our customers to become financially secure. This will be achieved through excellent customer service, aggressive expansion of our branch network, use of appropriate technology, well trained and motivated employees, strategic partnerships and continuous review and improvement of our product offering.
To provide a wide range of financial products and excellent customer service to our customers, profitably. Ensuring at all times that our employees, suppliers, community and other stake-holders are treated fairly and with respect while operating within the established regulatory framework.