Our Values, Vision & Mission!

Our Values

Integrity
We honour our word at all times and ensure that we are fair and transparent when dealing with our customers and other stakeholders.

Respect
We hold all our customers and other stakeholders in the highest regard and as such we operate in a manner that is reflective of this respect.

Reliability
We process your transactions with speed, accuracy, care and consistency.

Continuous Improvement
We endeavour to continually improve our product offering and internal processes so as to remain relevant with our customers and compete effectively with our competitors.

Confidentiality
We ensure at all times that our customers’ personal information remains private and confidential and are treated with the utmost care they deserve.

Vision Statement

We will become a house hold name in Jamaica and the Caribbean while being known for delivering quality loan products and other financial services that empower our customers to become financially secure. This will be achieved through excellent customer service, aggressive expansion of our branch network, use of appropriate technology, well trained and motivated employees, strategic partnerships and continuous review and improvement of our product offering.

Mission Statement

To provide a wide range of financial products and excellent customer service to our customers, profitably. Ensuring at all times that our employees, suppliers, community and other stake-holders are treated fairly and with respect while operating within the established regulatory framework.

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